How to reconceptualise a shopping cart with a rolling 52-week function that solves for all downstream user experiences.
Find and display products with availabilities within the same 52-week framework.
Implement an order reporting system that helps with business processes before and after delivery.
Innovations in product searches and listing allowed for week specific product searches with availability and price checking over shorter or longer time periods.
Working with the McHutchison executive team, a new cart concept split by week specific entries was modeled. Ordering, reporting and claims processing were also captured in a wireframe, setting the table for complex discussions and eventual signoff.
The need for checkout steps was eliminated by grouping product orders by PO Number
During the design phase McHutchison decided to combine this project with a full brand change.
The branding agency style guide was used to inform the portal design.
This design required significant platform customisation due to its unique nature and was a test of the limits of HTML <table> functionality.
Collaboration with Microsoft MVPs was essential in setting up pages that responded correctly to live ERP data requests.
We travelled to Bloomfield, NJ to hold a workshop with the entire McHutchison executive team. My notes were used to produce an initial interactive wireframe that captured the new cart concept, order reporting and claims wizard. At post workshop meetings I was able to accurately refine their business processes, incorporate feedback, and obtain signoff on project definition. Graphic designs for the portal were presented but it soon became clear that a complete rebranding was necessary. Combining the advertising agency style guide with previous designs resulted in final signoff. I created the complete customer facing website and dealer portal in HTML, CSS and JS before handing it off our development team.
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